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Let us know the model/color of your EKG

Which variation of the Clara French Press do you have?

The serial number is 20-digits printed on a sticker attached to the bottom of the Grinder base. It should resemble "BGAA...".

The serial number is a 15-digit printed on a sticker attached to the bottom of both the kettle and base. It should resemble "M056..." or "EEBK..."

This is a 6 digit code located on the bottom of your Clara

This is a 6 digit code located on the bottom of your Carter

Please attach any relevant photos, documents, or receipts below.

Please include a phone number in case we need to create a replacement order for you.

In the event we need to ship you a replacement, please provide us with your shipping address. Remember to include your postal code and apartment number, if applicable.

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