If your app is in ‘Update Available’ status this means there’s an update available for your Stagg EKG Pro or Pro Studio Edition and that your kettle has not checked in within the last 24 hours. This could be due to 3 primary reasons:
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Your kettle is unplugged.
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The WiFi on your kettle is off
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Your WiFi network has changed
If one of these reasons applies, please follow these troubleshooting steps:
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Your kettle is unplugged: leave your kettle plugged in for at least 24 hours
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The WiFi on your kettle is off: confirm that WiFi is on on your kettle via your kettle’s menu
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Your WiFi network has changed: ‘Reset Kettle Name & Wifi’ which will allow you to go through the full set-up process once more.
If you’re still experiencing issues, please delete and re-download the app. You will need to go back through the initial steps to pair your base to your device listed in our Gear Guide.