First, don't feel bad. We do our best to make sure our products are user-friendly and everyone has a good experience whether you're a beginner or one of our coffee experts. Next, don't feel frustrated. .
We highly suggest watching the guided video and read through the instructions carefully on this page. You may also want to have the video up in front of you as you're working. Below are some common questions/trends we have been seeing when customers run into issues installing the burrs.
- Force and needle nose pliers may be required to remove the burrs or auger out of the grinder; however, there shouldn't be a need to force your burrs or auger into the grinder. If you find yourself having to force them in, please let us know.
- It's important to start with the dial setting at "11" before taking anything apart. If you feel it doesn't sound right or the dial is getting stuck, please review the video at the 9 minute mark to recalibrate.
- If you find the burrs are creating shavings, please see above about recalibrating.
- After installation and setting your auger back into the Ode, if there isn't a bouncing action before putting the auger key in, please make sure you have the spring installed.
If you are still having an issue or there are parts of the instructions that are unclear, we are here to help! Please reach out to our CX Team for assistance.