We will gladly accept returns for unused products within 30 days of delivery. If it’s a gift and you’re not sure when it was purchased, don’t stress. Just reach out and let us know who purchased it for you and we can track down the order.*
- We cannot provide return labels for orders shipped outside of the United States. International customers are responsible for the cost of return shipping.
- Wholesale orders are not eligible for returns or exchanges
Customers are responsible for all shipping costs unless the item is deemed defective by Fellow and a return label is provided. Returned products should be unused and undamaged. Returned product that is used or damaged will be subject to a 15% restocking and shipping fee, calculated from the price paid by the customer at the time of purchase.
*Please note that we can only process returns and exchanges for product that was purchased directly from our website (www.fellowproducts.com) or at our storefront in San Francisco. Customers are responsible for all shipping costs unless the item is deemed defective by Fellow and a return label is provided. If the product was purchased from Amazon or another retailer, please reach out to their respective customer service departments first and hold onto your proof-of-purchase or receipt.