If you notice a stain on the bottom of your kettle's interior that resembles rust, don't worry! It is likely not rust, but actually a harmless buildup of minerals called limescale. Limescale is a direct result of heating up water and thus inevitable with all kettles. Depending on the mineral concentration in your water, it is bound to show up sooner or later.
To get rid of limescale, pour a 1-to-1 solution of white vinegar and water in your kettle. Let it sit for at least 15 minutes and then heat the solution to a boil for 5 minutes. Once boiled, let it sit for at least another 15 minutes. Afterwards, rinse out the kettle with fresh water to get rid of residual vinegar. If you notice lingering traces of vinegar, you can add a tablespoon of baking soda to a filled kettle and heat it up again. Baking soda does a good job of neutralizing the scent of vinegar and will help remove stubborn limescale stains.
If limescale stains remain after this process, try repeating it a couple times and/or consider leaving the vinegar solution in your kettle overnight. If available, citric acid is slightly more powerful than vinegar and it should knock out residual limescale. If this does not resolve the issue, please reach out to us and we'll take care of you!