After a handful of unfortunate problems with fraudulent orders, Fellow implemented a fraud filter that goes through a series of checks before processing orders. At times the fraud filter can behave a bit more cautiously than it needs to and will put orders on hold when it shouldn't! Luckily, this only affects a small percentage of orders.
We manually process all orders flagged for review and do so daily; your order will be released within 1 business day. You will receive an email about your order processing when this process is complete.
If you have any questions about your order and its status, please contact us and we'd be more than happy to help out.