Please reach out to us using the "Submit Request" link at the top right of this page and we'd be happy to help. Similarly, you can email us at firstname.lastname@example.org. We hope to add chat support soon!
We, unfortunately, don't have the capacity for phone support at this time. Identifying and resolving issues often requires a visual diagnosis. This may involve the exchange of photos, videos, diagrams, and troubleshooting guides that is not possible by phone. Some issues require us to coordinate with other teams and email is the best way to document the steps we have taken and hand off those cases if needed.
We are always looking for ways to improve communication with our customers. If you see an opportunity for us to better assist you, please let us know!