Fellow guarantees products to be free from defects in materials and workmanship for a period of time in accordance with a proper care routine as outlined below.
Proper Care, including regular cleaning and maintenance and normal use (use as the product is intended) described by the product’s instructions, is required to maintain your warranty.
Unfortunately, our warranty does not cover:
(a) Damage caused by accident, misuse, or repairs performed by unauthorized personnel.
(b) Damage resulting from abuse or improper care, or normal wear and tear.
(c) Operation with the wrong type of current or voltage.
(d) Failure to follow all cleaning instructions.
(e) Failure to comply with any safeguards listed in the instructions of the product or this warranty.
Our warranty is limited to:
(f) The original consumer.
(g) When the product is purchased through Fellow or Fellow authorized retailers.
(h) With the original sales receipt for proof of purchase to make your warranty claim.
(i) Products purchased and used within the United States (and its territories) and Canada.
Our products have the below-listed warranty periods immediately following the date of purchase:
|
Product Type |
Warranty Period |
|
Electric (Stagg EKG, Stagg EKG+, Corvo EKG, Ode) |
1 year |
|
Non-Electric (Stagg Pour-Over Kettle, Raven Tea Kettle, Clara, Stagg Glassware, Joey Mugs, Monty Cups, Prismo, Atmos, Carter, etc.) |
30 days |
Should the product become defective within the warranty period, or you have questions regarding warranty or service, please reach out to us using the Submit Request link at the top right of this page and we'd be happy to help.