**UPDATE: Tue, Jun 8, 2021**
We experienced a large influx of orders from our "COOLBREWSUMMER" promotion and are working to fulfill and ship them as quickly as possible. We've requested from our carrier partner additional bandwidth and expect to be fully caught up soon. If your order tracking displays "Check back tomorrow for an updated delivery date", the carrier is in possession of your order and it is waiting to be updated in their system. Please allow 5-7 business for your tracking to be updated and a new estimated delivery date to be provided.
When you place an order with Fellow, the wheels begin turning:
- Orders are processed by our website, making sure the product is available and ready to ship.
- Upon processing, you will receive an email confirming your order "A Ridiculously Good Email"
- Orders are synced with the fulfillment center at 7am and 12pm, daily.
- Orders are prepared for shipment (packed, labeled, and set aside for pickup).
- Orders are picked up by the carrier and head to the carrier's distribution center.
- Upon pickup, you will receive an email with your tracking number and shipment confirmation "But First, Shipping"
This entire process takes 24-48 hours. For instance, if you place an order on Tuesday at 1pm, it will likely ship Wednesday afternoon.
Please note that our warehouse does not ship on weekends or holidays. If you place an order on the weekend or on Friday after 10 am PST, it will process and ship the following Monday or Tuesday.
All orders ship directly from a fulfillment center in Valencia, California (Greater Los Angeles).
If you're missing an order confirmation or tracking number, let us know! Spam filters can be unnecessarily aggressive at times and eat up important emails. We'd be happy to help you track down your order.